FAQ

All sales are final, so we do not offer refunds, returns or exchanges.

If something arrives damaged or your order goes wrong, email us or DM us and we will address your concerns. ❤

These pieces are printed in Nylon 12 using HP Multi Jet Fusion, which builds fine detail and embeds color into the charm rather than coating it. Nylon 12 is safe against skin; the powder and agents are certified to USP Class I–VI and tested to ISO 10993-5 and 10993-10, the standards used for anything worn against intact skin.

Yes! Any Archive piece can be ordered. We can also resize any charm or chain.

Just DM us on @amema.us or email us at amema3d@gmail.com.

Yes! Email amema3d@gmail.com or DM @amema.us.

Every day — Keep it out of prolonged direct sun. Take it off to swim, shower, or sleep.

Cleaning — Little to no cleaning is needed, but if you do clean it, blot it with a cloth and a very small amount of dish soap, then let it dry completely before putting it away.

Never use — Polishing cloths, silver dip or tarnish remover; there's no tarnish to remove, and all three are abrasive enough to burnish the matte surface unevenly. No ultrasonic or steam cleaners. No acetone, bleach, or alcohol hand sanitiser. Nylon softens with prolonged heat, so please do not run Amema under hot water, leave it in a car, or use any heat styling tools on it.

If something breaks — DM us or email amema3d@gmail.com.

Handle with love and care. ❤